Support
Have a question, bug report, integration problem, billing issue, privacy concern, or product idea? Email us at support@pagevista.io. We also welcome feedback & improvement ideas at the same address.
How to get the fastest help
Bug reports
Describe what you tried, what you expected, and what happened. Attach console errors or screenshots if possible.
Snippet / setup help
Send your domain, framework (e.g. Next.js, Astro), and where you injected the script.
Feature requests
Tell us the problem first. If you have a solution idea include context (who, how often, value).
Data & privacy
For data export or deletion include your account email and property/site identifier.
Billing questions
If applicable, include invoice number, plan, and approximate charge date.
Anything else
If you’re not sure which category applies just explain plainly and we’ll route it.
We usually reply within 48 hours on weekdays (often faster during EU business hours). Complex investigations may take longer; we’ll keep you updated.
Optional email templates
Bug report
- Subject: Bug: concise summary
- Site / domain:
- Snippet placement / framework:
- Steps to reproduce:
- Expected result:
- Actual result:
- Browser + device:
- Console / network errors (if any):
Feature / idea
- Subject: Feature idea: short name
- Who is this for?
- Problem / friction today
- When does it happen / how often?
- Outcome / value if solved
Send to support@pagevista.io. Plain language is perfectly fine—templates are optional.
FAQ
What is the fastest way to get help?
Email support@pagevista.io with a clear subject and the context listed above. We reply directly. No ticket portal.
Can I send product ideas?
Absolutely. We prioritize based on user impact and clarity of the problem. Even rough notes are welcome.
How are response times?
Most replies within 48 hours on weekdays (often sooner). Critical uptime issues are handled ASAP. Use subject lines like: “Bug: dashboard 500 on load” or “Idea: per-page retention”.
Do you have a public roadmap?
Not yet. We’re iterating quickly. Your emailed feedback directly influences priorities.